Communication & Interpersonal Skills — Certified Nursing Assistant Practice Test

This Certified Nursing Assistant Communication & Interpersonal Skills practice set has 42 practice questions based on the official exam materials, each with an instant explanation.

Sample questions

Three questions from the Communication & Interpersonal Skills bank with the correct answer and an explanation. The practice quiz above draws 30 questions at random from the same bank.

1. Which of the following is an example of NONVERBAL communication?

   • A facial expression or body language — Correct answer
   • Reading aloud from a care plan
   • Speaking the resident's name
   • Telephoning the resident's family

   Explanation: Nonverbal communication (非语言沟通/comunicación no verbal) includes body language, facial expression, tone of voice, and touch — messages sent without words. (Source: Role of the Nurse Aide — Communication; OBRA-87)

   Handbook: Role of the Nurse Aide — Communication

2. Studies show that most communication between people is:

   • Nonverbal — Correct answer
   • Written
   • Done only with spoken words
   • Unimportant to resident care

   Explanation: Most communication is nonverbal (非语言沟通/comunicación no verbal) — body language, facial expression, posture, and tone carry more meaning than the words themselves. (Source: Role of the Nurse Aide — Communication; OBRA-87)

   Handbook: Role of the Nurse Aide — Communication

3. A nurse aide says "It's fine" but frowns and turns away. This is an example of:

   • Verbal and nonverbal messages that do not match — Correct answer
   • Perfect, clear communication
   • Using an open-ended question
   • Active listening

   Explanation: When words (verbal) and body language (nonverbal/非语言) disagree, it sends a mixed message; nonverbal cues (tone, facial expression) usually reveal the true feeling. (Source: Role of the Nurse Aide — Communication; OBRA-87)

   Handbook: Role of the Nurse Aide — Communication